Policy

INTRODUCTION

Here at Entertainment Xclusive, we offer efficient and safe delivery on all products ordered. We use professional and secure couriers to transport our goods. The items you order will determine the delivery company used

NON MAINLAND UK

All quoted delivery prices are for mainland UK. please contact us for delivery rates if you are not located on mainland UK.

COURIERS

We have accounts with specific couriers and use the most suitable one depending on the product. This will depend on item value, weight, fragility, and service available.

Please read the delivery section of the auction to see what delivery options are available.

DELIVERY TIMES

Deliveries are Monday to Friday between 8.30am to 5.45pm. You can also pay for a Morning/ Afternoon/ Saturday delivery subject to avaiabilty in your region.

Unfortunately couriers do not call you in advance, and cannot give delivery times on an all day service.

CHECK YOUR ITEM ON DELIVERY

PARCEL CARRIER

If your item is delivered by a parcel carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".

In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions

FEDEX CARRIER

If your item is delivered by a FedEx carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".

In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.

INFORM OTHERS IN YOUR HOUSEHOLD

If there is a possibility somebody else other than you might sign for your delivery at your delivery address, it is your responsibily to ensure that they are aware of the delivery terms and conditions.

In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.

DAMAGES

Any loss or damage, or shortages must be reported to us with 24 hours from delivery via telephone. All items are sent with delivery insurance and we can assist, subject to these terms and conditions above.

DISCLAIMER

We endeavour to fully inform you of delivery schedules however any dates we specify for the delivery of the goods are approximate only and we cannot be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of your item as this is sometimes outside our control.

Track your Goods

You can track your goods by visiting the FedEx website. The Tracking number will be send to you , once the goods have been allocated to you.